3-Day Defective Item Return Policy
Defective or damaged items may be submitted for a return review within 3 days of confirmed delivery. All requests are reviewed and must be approved before a return is authorized.
1. 3-Day Eligibility Window
Customers may request a return review for a defective or transit-damaged item within 3 calendar days (72 rolling hours) of confirmed delivery by our courier partner.
The return window begins strictly upon confirmed parcel delivery at your destination address, not at dispatch time. Requests submitted after the 72-hour window concludes are ineligible for review.
2. Review & Approval Process
All submitted return requests are subject to administrative review and approval by our quality control specialists. Submitting a request does not constitute an automatic refund or authorization.
Approved claims will receive authorized return instructions or a replacement allocation. If a claim does not meet physical defect criteria, our team will provide a written explanation.
3. How to Submit a Return Request
- Sign in to your Customer Account and navigate to Order History.
- Locate your delivered order (marked with confirmed delivery status).
- Click Request Return next to the specific defective item within 72 hours.
- Select the defect classification (transit damage, structural defect, or damaged on arrival).
- Provide a detailed description of the defect and attach clear photo evidence.
- Submit your request. You will receive a unique Return Reference ID (#ret-xxxxxx).
4. Cash on Delivery Orders
Because all Plantrix Botanics storefront orders are placed via Cash on Delivery (COD), any approved return or refund resolution will be coordinated directly through our patron concierge team via verified UPI or bank transfer upon authorized inspection.